Online Ordering
Notice to our Delivery Customers:
We'd like to point out a couple things that may help to avoid the problems that we have experienced.
1.Online orders including delivery get ordered through the app Chow Now. When the delivery option is chosen, Chow Now summons a driver to complete the delivery.
2.The drivers that are summoned are 3rd party for Chow Now and are Uber eats or DoorDash employees. We have no direct affiliation with Uber Eats or DoorDash.
3.Unfortunately we have found that some orders don't get picked up by these drivers in a timely manner when the order does not contain a prepaid gratuity for the driver.
4. If you plan to leave a gratuity, we realize that you may be trying to offer cash but we encourage you to instead leave a prepaid gratuity directly on the order so the driver sees it.
5.Keep in mind that as previously stated, the drivers are 3rd party employees and unfortunately we have no control over your order once it leaves us. Of course, we will do our best to rectify any problems that arise directly with Chow Now.
